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Service Manager

Position Description
The Service Manager is primarily responsible for enabling and empowering a team of Customer Service Associates (CSAs) to deliver the best possible customer service experience in the store. This includes responsibility for customer facing activities on the sales floor (e. g., greeting customers, listening and probing to understand needs, identifying solutions), as well as non-customer facing activities (e. g., down stocking, inventory management and area recovery). The Service Manager ensures department(s) are customer ready at all times while inspiring engaging, customer-focused behavior, mitigating and reducing customer complaints, and driving positive first impressions for customers upon entering the store.
The Service Manager is responsible for coaching, mentoring, training, and continually monitoring Customer Service Associates in his/her area. The individual in this role is also responsible for leading Customer Service Associates in other departments, as needed, to meet the demands of the store. This requires broad product knowledge and the ability to engage employees and customers across departments.
Job Requirements
Requires morning, afternoon, and evening availability any day of the week; physical ability to move large, bulky and/or heavy merchandise; physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimum Qualifications
  • High School Diploma and 3 years of experience in a big box retail environment OR 5 years of experience in a big box retail environment
  • 1 year of experience in customer service Experience managing project teams (with or without direct report responsibility)
  • Experience recruiting, training, mentoring, and developing a service team (with or without direct report responsibility)
  • Experience working cross-functionally Strong working knowledge of Microsoft Office
Preferred Qualifications
  • 3 years of retail customer service experience Experience in a leadership role with direct report responsibility
  • Experience working in the home improvement retail sector Experience working in a fast paced, dynamic retail environment
  • Experience using store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.)

About Lowes

Lowes Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving more than 17 million customers a week in the United States, Canada and Mexico. With fiscal year 2016 sales of $65. 0 billion, Lowes and its related businesses operate or service 2,365 home improvement and hardware stores and employ over 290,000 people. Founded in 1946 and based in Mooresville, N. C., Lowes supports the communities it serves through programs that focus on K-12 public education and community improvement projects. For more information, visit Lowes. com.



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